Tech Data - Americas

  • Inside Account Rep - CA

    Location CA-ON-Mississauga
    Req Number
    2019-23375
    Weekly Work Hours
    40
    Shift
    9:30 - 6:00pm
    Travel Required
    None
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

    GENERAL SUMMARY: A brief description of the function of the job within the department.

     

    Achieves revenue and gross profit dollar targets by managing their customer base from an inside sales standpoint.  Develops profitable customer relationships through efficient order management and effective handling of customer requests.  Completes timely requests for information on bids, quotes, technical information and positioning of Tech Data programs and services.

     

    Want to see what its like to work at Tech Data?  Checkout the video below!

     

    Essential Duties & Responsibilities Required

    Essential Duties and Responsibilities:

     

    1. Responsible for full order management, including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping (25%)
    2. Proactively contacts and develops a specified account base, and prospects for new business opportunities to achieve growth and profit targets. (25%)
    3. Effectively manages customer experience by responding to all quotes, bids and orders through multiple modes of communication (phone, email, instant messenger, fax) (10%)
    4. Proactively discusess Tech Data’s value added services including; Tech Data Reserve Program, Configuration Services, and others as required (10%) 
    5. Utilizes experience  to effectively negotiate TD gross margin through up-selling and cross selling opportunities. (5%)
    6. Develops and enhances relationships with all Tech Data departments, and vendor field representatives to act as a liaise on behalf of the customer (5%)
    7. Accumulates competitive, market and pricing information and provide feedback to the relevant parties. (5%)
    8. Attends all mandatory vendor training, lunch and learns and seminars. (5%)
    9. Backs up other sales teams when coverage is needed (5%)
    10. Provides team leadership by being a subject matter expert. (5%)  

     

    • Perform additional duties as assigned
    • Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the specialized or technical knowledge, skills and related experiences.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                                                                                                               

     

     

     

     

    Knowledge/Skill/Ability

    Must have

    Preferred

    Educational level:

    High school diploma

    College or University degree

     

    Specialties/Major Subjects:

     

     

    Sales/Marketing

    Type of work experience:

    Sales

     

    Call Center/Retail in Computer Industry

    Years of experience in the industry:

    3 years  in industry or 5+ years sales experience

     

    5 yrs. in IT industry

    Other related experiences:

    Knowledge of Software/Hardware/Networking products

     

    Knowledge of Windows, Office Suite applications, CRM tools

    Additional skills:

    01,41,42,45,03,08,37,72

    48

     

     

     

     

    Tech Data Desktop tools and other Tech Data preferred Service/Sales Courses

     

    Special Training Required:

     

     

     

     

     

         The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

     

     

     

    Job Dimensions: On what areas does the job have direct or indirect measurable impact? 

    Indicate any quantifiable data such as number of people supervised and/or annual operating

    budget.            

    • Monthly revenue, gross profit and margin targets
    • Key Performance Indicators such as account performance (revenue, profit), customer SLAs and satisfaction, product negotiation
    • Order management accuracy

    About us

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